Job Description (Posting). To resolve assigned tickets in adherence to agreed SLA and quality standards of the company (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
Profile : Analyst USA
Experience : 2-3
Location : USA
About Company Profile:-
World overseas is one of the Best immigration consultant located in United State. We are professional firm providing the highest standards of service in all areas of immigration visas and related services.
We are committed to provide the highest standards of excellence service in all areas of visa processing like Canada, Australia, New Zealand, Germany, Hong Kong, USA and other countries. World overseas Immigration Consultancy also specialises in Student visa to Canada, Australia, , New Zealand, USA, UK, Europe and other countries and offers the double benefit of quality education coupled with great immigration opportunities and work visa after completion of the Education program.
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