Job Description (Posting).
To provide floor support for issue resolution under the supervision of a Team Leader. Handle esclation calls from tier 1 voice agents. Development training to the floor with focus on continuous improvement
(1.) Support the individuals providing real time support to achieve metrics pertaining to issue resolution / CSAT
2. Handle complaints calls from customers and calls escalated by tier 1 support agents to satisfaction
(3.) Analyze variation in floor performance, take improvement actions wherever required and track improvement
(4.) Prepare reports for the team leader to analyze performance of the individuals
Great opportunity to go for ..
Profile : Specialist SME USA
Experience : 2-3
Location : USA
About Company Profile:-
World overseas is one of the Best immigration consultant located in United State. We are professional firm providing the highest standards of service in all areas of immigration visas and related services.
We are committed to provide the highest standards of excellence service in all areas of visa processing like Canada, Australia, New Zealand, Germany, Hong Kong, USA and other countries. World overseas Immigration Consultancy also specialises in Student visa to Canada, Australia, , New Zealand, USA, UK, Europe and other countries and offers the double benefit of quality education coupled with great immigration opportunities and work visa after completion of the Education program.
