Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to higher level of expertise within organization.
6 months IT Service Desk experience
6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks
Working knowledge of data and voice network concepts
