Canonical Careers Hiring - Freshers 2024: 0-1 Years

Cloud Support Associate Engineer

Job Description

1. Work from your remote home office and provide technical support for employees.
2. Be available to take ownership of new cases via telephone, email and web
3. Act as an internal customer advocate keeping them updated in a timely manner
4. Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
5. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
6. Draft and distribute technical notices for internal and external communication.
7. Prioritise your work in order to accomplish the most important and urgent tasks first
8. Keep on learning as our products and services grow and evolve