Konecranes Careers Hiring - Freshers 2024: 0-1 Years

Trainee – Global IT Technical Support

Job Description

1. Handle IT support requests logged in the ticketing system, ensuring proper classification, approval, assignment to L2/L3 teams, and follow-ups until resolution.
2. Evaluate the severity and impact of incidents, escalating complex issues to L2/L3 teams when necessary.
3. Follow IT policies and processes during daily operations.
4. Participate in assigned IT project tasks.