Sutherland Careers Hiring - Freshers 2024: 0-1 Years

Customer Support Executive

Job Description

1. Handle customer calls and chats, providing support with a focus on customer satisfaction.
2. Identify customer needs, solve issues, and ensure a high level of service.
3. Deliver customer service in a friendly, confident, and knowledgeable manner.
4. Stay updated on client and internal processes, technologies, and products.
5. Utilize various tools and applications for customer management and servicing.
6. Conduct data entry, documentation, and manage cases efficiently.
7. Collaborate with team members in a team-based environment.
8. Achieve and maintain required metrics and goals.
9. Adhere to company policies and procedures as outlined in the HR Handbook.