Testbook Careers Hiring - Freshers 2024: 0-1 Years

Customer Support Executive

Job Description

1. Engage with customers via phone, email, or online chat to address various support-related issues.
2. Offer direct assistance with customer care efforts, including automated services, online billing, order management, and detailed account oversight.
3. Identify and pursue opportunities to cross-sell and up-sell during customer interactions.
4. Monitor and report on key customer support performance indicators.
5. Gather and implement customer feedback to enhance service delivery.