Zoho Careers Hiring - Freshers 2024: 0-1 Years

Technical Support Engineers

Job Description

1. Respond to customer inquiries via phone/email/chat in a timely and professional manner.
2. Provide step-by-step guidance to customers to resolve issues.
3. Assist customers with the integration of the payment gateway into their websites or applications.
4. Gather customer feedback and provide insights to the product management and development teams.
5. Provide regular updates to management on support trends and customer satisfaction.
6. Collaborate with the development team to understand product features and functionalities.
7. Conduct system testing to replicate customer issues and identify solutions.
8. Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
9. Develop internal training materials to keep the support team updated on new features and changes.