ChargePoint Careers Hiring - Freshers 2024: 0-1 Years

Associate Technical Support Engineer

Job Description

1. Tenacious commitment to customer focused support
2. Comfort with making complex decisions and excited by “thinking outside the box”
3. The ability to read and understand site drawings, field repair guides and product specifications
4. Must have exceptional troubleshooting and advanced analytical thinking skills for complex issue resolution between hardware/software components
5. Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
6. Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectations
7. Create test plans, test cases, and other documents based on software expectations and specifications
8. Account management skills including investigating and understanding current and historical issues for specific accounts